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	<title>Finance and Business &#187; Customer Service</title>
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		<title>Getting More Customers</title>
		<link>http://www.thinking-in-it.com/customer-service/getting-more-customers/</link>
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		<pubDate>Fri, 11 Jun 2010 20:48:57 +0000</pubDate>
		<dc:creator>arief</dc:creator>
				<category><![CDATA[Customer Service]]></category>

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		<description><![CDATA[Surveys show that 85% of success in life relates to your communication, human relations skills, and &#8220;emotional intelligence”. Joe Batten, an American motivational speaker said: &#8220;Before you tell, ask; before you talk, listen; after you listen, relate; and always show that you care. When you can translate care, people will want to do business with [...]]]></description>
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		<title>Mystery Shopping For Fun And Profit</title>
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		<comments>http://www.thinking-in-it.com/customer-service/mystery-shopping-for-fun-and-profit/#comments</comments>
		<pubDate>Mon, 16 Nov 2009 19:07:37 +0000</pubDate>
		<dc:creator>arief</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[MARKET RESEARCH]]></category>
		<category><![CDATA[MYSTERY SHOPPER]]></category>
		<category><![CDATA[MYSTERY SHOPPING]]></category>
		<category><![CDATA[SECRET SHOPPER]]></category>
		<category><![CDATA[SECRET SHOPPING]]></category>

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		<description><![CDATA[How would you like to get paid to go shopping? That&#8217;s right! Get paid to shop for clothes, eat in restaurants, watch movies, play golf, travel, and so on. You can have your cake and eat it too! Enjoy the best of both worlds. Make money and have fun at the same time as a [...]]]></description>
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		<title>Call Center Monitoring Software</title>
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		<pubDate>Tue, 03 Nov 2009 03:13:10 +0000</pubDate>
		<dc:creator>arief</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Call Center Monitoring Software]]></category>
		<category><![CDATA[Call Center Recording Software]]></category>
		<category><![CDATA[Call Center Software]]></category>
		<category><![CDATA[Call Center Software Solutions]]></category>

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		<description><![CDATA[Call center monitoring software provides quality monitoring that improves the life cycle performance of campaigns. Phone calls received by a call center are monitored to make sure that customers are given the appropriate and correct information for solving their problems. Monitoring tools can track calls from the time they are received by the call center [...]]]></description>
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		<title>Can You Hear Me Now?</title>
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		<comments>http://www.thinking-in-it.com/customer-service/can-you-hear-me-now/#comments</comments>
		<pubDate>Tue, 10 Feb 2009 12:05:53 +0000</pubDate>
		<dc:creator>arief</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[Listening]]></category>

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		<description><![CDATA[When you listen to a customer (or co-worker, spouse, significant other), your brain is constantly making hundreds of assumptions.  Each word, inflection, and tone of voice is interpreted, but not always as the speaker intended.  Research shows that 2/3rd of all employees feel management isn’t listening.* We all think we know how to listen, yes?  [...]]]></description>
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		<title>Build a strong business with strong customer relationships</title>
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		<comments>http://www.thinking-in-it.com/customer-service/build-a-strong-business-with-strong-customer-relationships/#comments</comments>
		<pubDate>Fri, 14 Mar 2008 14:19:18 +0000</pubDate>
		<dc:creator>arief</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[communicate]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[email]]></category>
		<category><![CDATA[follow-up]]></category>
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		<category><![CDATA[software]]></category>
		<category><![CDATA[voice]]></category>

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		<description><![CDATA[Most businesses spent time attracting customers to a product or service, trying to win their trust and then ending the whole process with a sale. That tactic seems obvious to most people. What often is neglected is the post-sale follow up with customers, particularly when it comes to online businesses. We should look at the [...]]]></description>
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